Frequently Asked Questions

Yes. Every estimate is completely free with no obligation whatsoever. We'll assess your property, discuss your needs, and provide a fair, transparent quote with no hidden fees. There's absolutely no pressure to book — we're confident our quality and pricing speak for themselves.

Absolutely. We proudly serve both residential and commercial clients. For homes, we clean houses, townhomes, apartments, and condominiums. For businesses, we service office buildings, retail stores, restaurants, medical offices, shopping centers, schools, and commercial properties of all sizes.

We provide professional window cleaning and pressure washing services for homes and businesses throughout our service area. Contact us to confirm availability in your specific location — we're always happy to check and let you know if we can help.

Yes. We provide both interior and exterior window cleaning. Our comprehensive service includes cleaning all glass surfaces inside and out, ensuring crystal-clear visibility from every angle. You can also request interior-only or exterior-only service if that better fits your needs.

Yes. We offer screen removal and cleaning as well as track vacuuming and wiping as part of our detailed service offerings. We carefully remove screens, clean them thoroughly, and reinstall them properly. We also vacuum and hand-wipe window tracks to remove dust, insects, and debris.

Yes. Frame and sill washing is a key part of our complete window care approach. We don't just clean the glass — we wash frames and sills to remove accumulated dirt, grime, cobwebs, and mildew, leaving every window looking fully refreshed.

Yes. We offer professional pressure washing for a variety of exterior surfaces including driveways, patios, sidewalks, entryways, walls, fences, and more. Our pressure washing service removes dirt, mildew, algae, and stains to restore your exterior surfaces.

Our team will arrive on time with all the necessary equipment. We'll do a quick walkthrough to confirm the scope of work, then get started. For interior cleaning, we protect your floors and furniture. For exterior cleaning, we protect your landscaping. After the cleaning, we'll do a final walkthrough with you to ensure you're completely satisfied.

It depends on the size of your property and the scope of services. A typical single-family home with standard window cleaning takes about 1–3 hours. Larger homes, commercial properties, or services that include screens, tracks, and frames may take longer. We'll give you a time estimate with your quote.

For most homes, we recommend professional cleaning twice a year — typically in spring and fall. For commercial properties, quarterly cleaning helps maintain a professional appearance. Properties near busy roads, construction, or coastal areas may benefit from more frequent service. We can help you determine the right schedule.

We accept cash, check, and most major credit cards. Payment is due upon completion of the service unless other arrangements have been made in advance. We'll discuss payment details during your estimate.

Yes. 28 Window Shine is fully insured for your protection and peace of mind. Our team members are trained professionals who treat your property with the utmost care and respect.

Your satisfaction is our top priority. If you're not completely happy with any aspect of our work, let us know and we'll make it right — no questions asked. We stand behind the quality of our service.

For exterior-only cleaning, you don't need to be present as long as we have access to the property. For interior cleaning, we do need someone to be home to provide access. We're happy to work around your schedule to find a convenient time.

Light rain typically doesn't affect exterior window cleaning — we use professional techniques that work in most weather conditions. However, for heavy rain, storms, or unsafe conditions, we'll reschedule your appointment at no charge. We'll communicate with you proactively about any weather-related changes.

Yes. We have the equipment and expertise to safely clean windows on upper floors, above obstacles, and in other hard-to-reach locations. Our team uses professional extension poles and access equipment appropriate for your property.